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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sylvia Stallings

Sylvia Stallings

July 27, 2025

5  out of  5
rating by Sylvia Stallings
"Carson was beyond helpful and incredibly patient. I transferred my home, vehicles, boat, and even a learner driver—something that took quite a bit of time. Carson walked me through the entire process, found every possible discount, and still managed to provide more coverage than I had with my previous insurance. Truly outstanding service!"
We responded:
"Sylvia, thank you for recognizing Carson. We always want to give people choices and information to make proper decisions for their family. We appreciate your business and the opportunity to serve you. Glad you took advantage of the discounts as well."
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Nakita Lieurance

July 24, 2025

5  out of  5
rating by Nakita Lieurance
"Michelle has been our agent for 10 plus years. We have home owners, car, life and personal belongings insurance through her. When a bad situation “busted kitchen pipe” happened at my house she was my first call. She started the process and has checked in every few days and answered my calls after hours too. She has even talked with the adjuster while I was on the phone to make sure things were being handled. She found us a temporary apartment while the kitchen was being reconstructed too so we could leave the hotel. Above and beyond service from her!! We will always recommend her💗"
We responded:
"Nakita, thank you for the fantastic review! I'm so glad we were able to get you, Brandon and Aggie great local temporary housing while we get your home back together again. It's times like this that our office can be a big help in reducing the stress on your family. I appreciate you taking the time to write this review."
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Pam Mears

July 22, 2025

5  out of  5
rating by Pam Mears
"Carson Lee was great! Worked with me to save me money plus great coverage for my home and car."
We responded:
"Pam, Thank you for complimenting Carson and we were very happy to save you a good amount of money with better coverage! We appreciate you and welcome to the State Farm family. Thanks again, Michelle and Carson."
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Tony McElwee

July 22, 2025

5  out of  5
rating by Tony McElwee
"After my wife passed my other insurance company raised my rates. Michelle treated me like family and took care of my auto and renters insurance. What a blessing it was to find her. Thanks for the help Zach and Colleetoe."
We responded:
"Mr. McElwee, thank you for the really great review. Times like this are tough and we are glad to help regardless of the situation. Zach and Colleetoe are definitely a blessing in your life as well. Thanks again. Michelle"
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Jose Salgado

July 9, 2025

5  out of  5
rating by Jose Salgado
"Michelle has always been here to help with everything, home, auto, rental just everything. Michelle siempre ha estado aquí para ayudarte en cualquier cosa que necesite estar asegurado.casa ,auto ,renta y aseguranza de vida. Lo que necesites Michelle esta para ayudarte."
We responded:
"Jose, you worked hard to have nice things and I'm honored to help you protect them. Thank you for the great review. I appreciate you."
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Melissa Womack

June 16, 2025

5  out of  5
rating by Melissa Womack
"State farm is wonderful place for insurance awesome staff handled ally needs perfectly I give them 100% satisfaction"
We responded:
"Melissa/Angel, thank you for the great review. I am very proud of our team and their level of ethics and customer service. I appreciate you taking the time to recognize us."
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Ricky Reid

June 1, 2025

5  out of  5
rating by Ricky Reid
"This agency was a life saver going through a fire destroying 85 % of our home. Michelle Ruper our agent was phenomenal through out the whole ordeal. Our adjuster Pamela Hester was also great to work with. I highly recommend this company and more specifically, the Ruper Agency in Cedartown Georgia. Since our fire, I have heard many horror stories from families that have gone through a similar ordeal, not the same with my experience. Thanks so much to State Farm and Michelle Ruper for your stellar service!!"
We responded:
"Ricky and Susan, thank you for the glowing review. During tough times is when you need us. I'm glad we got $$ flowing quickly so that you could get your life back together. You guys desearve a compliment also because your quick and accurate actions made it possible for State Farm to handle your claim efficiently. Thanks again and your home looks great."
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Tina Wheeler

May 25, 2025

5  out of  5
rating by Tina Wheeler
"Carson and Michelle are wonderful. I went in there looking for cheaper insurance bc my previous company was quoting ridiculous prices. I was so frustrated and in tears. Michelle took me Straight back and started talking to me. She calm me down then Carson took over and is saving me 2400.00 every six months. They both were so nice and willing to help. I would recommend them for anyone. Thank you guys again for all your help."
We responded:
"Tina, thank you for the kind review and compliments. Im so glad we were able to help and make a difference for you and your family."
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David Lightsey

May 16, 2025

5  out of  5
rating by David Lightsey
"Just| added a motorcycle and they are always quick and easy."
We responded:
"Thanks David, happy to help with that really cool chopper!"
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Edward Hatcher

April 27, 2025

5  out of  5
rating by Edward Hatcher
"Great customer service"
We responded:
"Thank you for taking the time to leave us the 5 review. The team and I appreciate it. We're here to take great care of you and protect things important to you."
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Lynn Hicks

March 18, 2025

5  out of  5
rating by Lynn Hicks
"My entire family has and always will used Michelle at state farm for all our insurance needs. I have brought in several tricky or complicated vehicles to insure and they always find a way. Now they insure my business aswell. Thanks"
We responded:
"Thank you for the great review Lynn. We always want to cover folks appropriately and correctly. We look forward to taking great care of you and your family while supporting your successful HVAC business."
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Diane Dyer

February 14, 2025

5  out of  5
rating by Diane Dyer
"Jazmin was a big help to me! Assisted with changes for home policy. She explained everything and made me feel at ease! Very Big Asset! Michelle thank you for having her to assist Customers! Did a Great Job! Thank you Diane Dyer"
We responded:
"Diane, thank you for recognizing Jazmin. I agree with you, she is a BIG asset to our office. I also appreciate you taking your time to write this great review."
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Mahaley Langer

February 13, 2025

5  out of  5
rating by Mahaley Langer
"We've been with Michelle's office at State Farm since October 2023 and we've been extremely satisfied! We have homeowners insurance and an auto policy through them and it's been great. Every time I've needed to change something, someone has gotten with me promptly to get it handled! Our rates and coverage is great and everyone is always so friendly. I would 100% recommend."
We responded:
"Dixie, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with Sarai's service and our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Profile photo of Rick Esch

Rick Esch

January 3, 2025

5  out of  5
rating by Rick Esch
"I had a deer jay walk in front of my Pilot, resulting in some grill damage. The initial large body shop time frame for the repair process was over 3 weeks. When I spoke with Michelle she said let me see what I can do... so, like a good neighbor, she researched and found a very good smaller shop that would do the assessment and order parts without taking possession of the vehicle until it was ready to repair. The body shop had the vehicle for just 4 days and did a great job. So the policy coverage paid the majority of the rental car and I have Michelle to thank for a much better than expected experience... and I didn't have to be a professional athlete!"
We responded:
"Rick, thank you so much for the great review. Your words made my day and I'm so glad the body shop was awesome. I will give them a great review as well. We strive to deliver an exceptional level of customer service without you being a superstar athlete. You taking the time to write this review makes you a superstar in my book."
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Tracy Mills

October 30, 2024

5  out of  5
rating by Tracy Mills
"They make you feel special and take care of your needs. I really enjoy dealing with Carson, very down to earth and helpful."
We responded:
"Tracy, thank you for recognizing Carson and taking the time to give a great review. We appreciate you."
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Tina Nguyen

October 29, 2024

5  out of  5
rating by Tina Nguyen
"Christy Cleland is always amazing and patience with me. Her professionalism is unmatched and I highly recommend her to anyone that needs help in the areas of insurance."
We responded:
"Tina, thank you for recognizing Christy. She works hard to help our community and policyholders. Her 20 years of experience is invaluable. Thanks again."
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Jessica Backstrom

October 21, 2024

5  out of  5
rating by Jessica Backstrom
"This office is awesome! When it came to needing homeowners insurance quickly due to our previous company not covering our new house type Michelle and Jazmin got a quote to us in no time! We then added our cars to our policy and again, Jazmin got back to us quickly and made sure all of our coverage matched what we already had or better. Every time I reach out to this office they get back to us so quick! Great experience and highly recommend!"
We responded:
"Jessica, thank you very much for recognizing Jazmin and our office. The team works hard and we appreciate you taking your time to recognize the efforts."
Profile photo of John Olsson

John Olsson

October 19, 2024

5  out of  5
rating by John Olsson
"We have a number of classic cars and motorcycles, all of which are insured through Michelle Ruper. We have found that coverage through State Farm is a better value than the so-called Classic Car insurers. Michelle is our go-to for great coverage on everything."
We responded:
"Thank you John! You have some really cool vehicles and it's a treat for me to be a part of it. Thank you for the great review."
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Reggie Oliver

October 18, 2024

5  out of  5
rating by Reggie Oliver
"Michelle always takes care me and has great customer service. I’m already a client but she still gives ways to save. I highly recommend her."
We responded:
"Reggie, thank you for the 5 star. You are always a pleasure to work with and I appreciate you taking the time to give us a great review. We wouldn't be doing our job if we didn't address coverage pointers and ways to save without reducing necessary coverage."
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Gumshoe Gypsy

October 15, 2024

5  out of  5
rating by Gumshoe Gypsy
"Michelle did a great job explaining everything without any pressure and she took her time. I highly recommend her!!"
We responded:
"Rhonda, thank you for taking the time to give us this very nice review. You are a pleasure to work with! "
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Ashley Lindsay

June 28, 2024

5  out of  5
rating by Ashley Lindsay
"Michell and her Team are professional, extremely responsive and knowledgeable! I highly recommend them!"
We responded:
"Ashley, thank you for the 5 Star review. We greatly appreciate you taking the time to recommend us. "
Profile photo of David Groth

David Groth

May 23, 2024

5  out of  5
rating by David Groth
"I remain very happy with the service by multiple team members through the last 4 years at Michelle's Agency. For a claim today it was Carson going the extra mile. This is why I have State Farm, and they execute perfectly on routine things as well as special help when needed. Helpful, informed and courteous. Thank you!"
We responded:
"David, thank you for taking the time to give us this great review and to recognize Carson. I appreciate your business and happy to make a difference when you need us most."
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Bluevrod05

April 23, 2024

5  out of  5
rating by Bluevrod05
"Recently had to get my roof replaced. So thankful for Michelle and her team. Thanks to their kindness and patience it was a great experience and no surprises! They always treat me like family and make sure I have all the facts to make the best decisions for my home & family! Txs so much Carla"
We responded:
"Thank you very much for the 5 star review and appreciate you taking the time to recognize the team. Shout out to Chuck Hughes with Cargle Brothers in Rome for the spot on roof analysis and professionalism with the roof replacement. "
Profile photo of Lyndsay

Lyndsay

March 28, 2024

5  out of  5
rating by Lyndsay
"Awesome insurance! More affordable than anyone else I've checked out. From the get go while I was shopping, Carson has patiently answered all of my questions and took into consideration my needs, circumstances and budget when helping me decide on coverage. I really like the personal experience I receive and enjoy that I can go to one person for all of my questions. I definitely recommend State Farm Michelle Ruper and would also suggest asking for Carson. I'm sure everyone else is great too. Oh yeah, on a side note, I've just received my 3rd renewal notice and my premium is still comparable to when I first signed up for coverage. That definitely didn't happen with another insurance company I've had in the past where they reel you in on great premiums just to raise it substantially when you renew. Jus sayin'."
We responded:
"Lyndsay, Thank you so much for the great review and for recognizing Carson. He works hard to deliver great customer service and takes pride in his work. I have shown him the review and commended him. Thanks again."
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thegaminglarry

March 20, 2024

5  out of  5
rating by thegaminglarry
"he has been very helpful"
We responded:
"Larry, we thank you for giving Carson a 5 star review. He works hard everyday to take great care of everyone and deliver great customer service. "